SHIFT Privacy & cookie policy
Last updated: November 2026
Who we are
This website is operated by SHIFT Auto Studio, an independent automotive services business based in Kilkenny, Ireland, which includes the SHIFT Performance division (South East ECU Tuning). SHIFT Auto Studio is the data controller for personal information collected through this website. You can contact us about privacy on 083 051 3897 or through the contact form.
What we collect
When you send an enquiry, compatibility check or trade file request we collect the details you give us: your name, phone number, email address, town or area, vehicle details (such as registration, make, model, year, engine, mileage, fuel type, transmission, ECU details, modifications, warning lights and fault codes), your message and, for trade requests, your business name and the ECU file you upload.
How we use it and why
We use your details to respond to your enquiry, assess your vehicle's suitability, give a quote, arrange appointments and carry out the services you request. Our lawful basis is taking steps at your request before entering a contract, and performing that contract. Where we keep records after a job, we rely on our legitimate interest in running the business and any legal obligations (for example, accounting records).
Who processes your information
- FormSubmit — forwards enquiry form messages to our business email inbox.
- Google (Gmail) — our email inbox, where enquiries are received.
- Lovable — hosts this website and its database and private file storage, where trade ECU file requests, uploaded files and remap compatibility checks are kept.
- WhatsApp (Meta) — only if you choose to message us on WhatsApp.
We don't sell your information or share it for marketing. With your agreement, vehicle details and photos may be used in adverts for your car.
How we store and protect it
Uploaded ECU files and saved trade requests and compatibility checks are kept in private storage that is not publicly accessible and can only be viewed by the business owner after signing in. Some of these providers may process data outside the European Economic Area under their own legal safeguards.
How long we keep it
We keep enquiry details only as long as needed to deal with your enquiry and any resulting service, and then for as long as required for legal or accounting purposes. Enquiries that don't lead to a booking are deleted when no longer needed. You can ask us to delete your information at any time.
Your rights
You have the right to access, correct or delete your information, to restrict or object to how we use it, to data portability, and to withdraw consent. Contact us on 083 051 3897 to make a request. You can also complain to the Data Protection Commission at dataprotection.ie.
Cookies and visitor statistics
This website does not use advertising cookies. We use Lovable's visitor analytics to understand how the site is used. It uses no cookies, stores nothing on your device, doesn't keep IP addresses and doesn't identify visitors. It records the pages visited, where visitors came from, their country, browser, operating system and device type, how long they stay, how fast pages load, errors, and which buttons and links are clicked. This is recorded for every visitor. Detailed data is kept for 90 days and daily summaries for a year. Lovable collects this data for us. Lovable's privacy policy explains how it handles it.
The private owner sign-in area stores a sign-in session in the browser of the person signing in. Ordinary visitors don't sign in and this doesn't apply to them.